Shipping Policy
Thank you for shopping at Xylori. We are committed to delivering high-quality pet products quickly and securely across the United States. This Shipping Policy explains how we process, ship, and deliver your orders.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email immediately after purchase.
- A shipping confirmation email with tracking information will be sent once your order has shipped.
Estimated Delivery Time
Delivery times depend on your location and the shipping method selected at checkout.
- Standard Shipping: 5–10 business days
- Expedited Shipping (if available): 3–5 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping may be offered on qualifying orders.
- Promotional free shipping offers may apply during special campaigns.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to monitor the delivery status directly through the carrier’s website.
Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the package is returned to us, additional shipping fees may apply.
Lost or Delayed Packages
If your package is significantly delayed or marked as delivered but not received, please contact us within 5 days of the delivery notification.
While we are not responsible for carrier delays, we will work with the shipping provider to help resolve any issues.
Damaged Items During Shipping
If your product arrives damaged, please email contact@xylori.com within 48 hours of delivery with photos of the item and packaging.
We will evaluate the issue and offer a replacement or refund when applicable.
Contact Information
For any shipping-related questions, please contact:
Xylori – Pet Products
Email: contact@xylori.com
Service Area: United States
We appreciate your trust in Xylori and are committed to delivering a smooth and reliable shopping experience.