Frequently Asked Questions
Everything you need to know about shopping at Xylori.
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping within the United States typically takes 5–10 business days depending on your location.
Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders within the United States.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied, simply contact us at contact@xylori.com and we’ll guide you through the process.
Are your products safe for pets?
Absolutely. At Xylori, pet safety is our priority. All products are carefully selected and tested to ensure durability, non-toxic materials, and pet-friendly design.
Do you provide tracking information?
Yes, once your order ships you will receive a confirmation email with tracking details.
How can I contact customer support?
You can reach us anytime at contact@xylori.com. Our support team typically responds within 24 hours.
Do your products come with a warranty?
Yes. We stand behind our products with a satisfaction guarantee and limited warranty against manufacturing defects.